1. Record Retention Policy – In accordance with Standard No. 24, the following documentation for each program shall be maintained for a period not less than 5 years:

• Records of participation 
  • Group Live: Attendance logs and exception reports noting participant absences
  • Group Internet Based: Attendance records and polling reporting produced by the webinar platform 
• Program descriptive materials, including course announcement information, program agenda and handouts, elements of engagement, and speaker notes if applicable. 
• Dates and locations of program offerings
• Author/instructor, author/developer, and reviewer names and credentials (including the state of licensure, CPA license number, and status of license) 
• Number of CPE credits earned by participants 
• Results of program evaluations.

2. Refund Policy – The refund policy for custom training events (Group Live and Group Internet Based) is outlined in the duly executed engagement letter between Chazin and Company and our client.  

Generally, cancellations and requests for refunds must be communicated in writing to jmclaughlin@chazinandcompany.com  21 or more business days in advance of the event to avoid incurring speaking fees. Any non-refundable travel expenses will be billed at the time of cancellation. If the course is canceled within 21 business days of the scheduled date, the client will be responsible for payment in full. In the event of unforeseen circumstances, reasonable efforts will be made to reschedule.

Refunds will not be issued if attendees fail to attend or do not complete the required attendance checks necessary to earn CPE credits. However, a registered attendee may cancel their enrollment before the start of a training event and those unused credits can be applied to any future Chazin and Company  training event hosted on the platform.  

3. Program Cancellation Policy – If Chazin and Company needs to cancel or reschedule, we will contact the client by email immediately and provide an opportunity to reschedule. Full refunds will be provided to registered course participants if the course is canceled or if participants are unable to attend the rescheduled event.

4. Complaint Resolution Policy – Chazin and Company will make every effort to provide the best training courses possible. If a participant is not completely satisfied with the training course and wishes to file a complaint, please contact Jackie McLaughlin at jmclaughlin@chazinandcompany.com within 10 business days of the event. 

5. Course Update Policy – In accordance with Standard No. 4, course materials will contain the most recent publication, revision, or review date. Courses will be revised as soon as feasible following changes to relative codes, laws, rulings, decisions, interpretations, etc. All learning content will be developed by individuals having expertise in the subject matter. Courses in subjects that undergo frequent changes will be reviewed by a subject matter expert at least once a year. Other courses will be reviewed every 2 years. 

6. Program Content and Knowledge Level – In accordance with Standards No. 2 and No. 3, Chazin and Company will publish promotional material specific to each program instance, which will clearly articulate the program content and level so that participants can accurately assess whether the program is appropriate for their development needs. Program knowledge levels will consist of basic, intermediate, advanced, overview, and update. All programs identified as intermediate, advanced, or update will clearly identify prerequisite education, experience, and/or advanced preparation, if any. Similarly, for courses with the program knowledge of basic and overview, prerequisite education, experience, and/or advanced preparation will also be noted or specifically marked as “none” in course descriptive materials. 

For custom training events (Group Live or Group Internet Based) purchased by a CPA firm or other entity, promotional material will be distributed to the event coordinator via email prior to the event. 

For Group Internet Based webinars purchased through an online platform promotional material is prominently displayed in the online platform prior to course registration. 

7. Content and Delivery Systems – All learning programs will be developed by individuals having expertise in the subject matter. Expertise will be demonstrated through practical experience and/or education. In accordance with Standard No. 4, course materials will contain the most recent publication, revision, or review date. Courses will be revised as soon as feasible following changes to relative codes, laws, rulings, decisions, interpretations, etc. Courses in subjects that undergo frequent changes will be reviewed by a subject matter expert at least once a year. Other courses will be reviewed every 2 years. 

8. Content is Developed by a Subject Matter Expert – All learning programs will be developed by individuals with expertise in the subject matter. Expertise will be demonstrated through practical experience and/or education. In accordance with Standard No. 5, at least one active licensed CPA in good standing will participate in the development of every program in accounting.  

In accordance with Standard No. 5, CPE programs will be reviewed by qualified persons other than those who developed them. These reviews will occur before the first presentation of these materials and again after each significant program revision. A technical review is part of each program’s electronic workflow and documentation will be maintained along with the reviewer’s professional biography for a period of not less than 5 years. 

9. Content is Based on Relevant Learning Objectives – All programs will contain relevant learning objectives and outcomes that clearly articulate the knowledge, skills, and abilities that can be achieved by the participants. These objectives will be clearly articulated in course specific promotional materials distributed prior to each instance of the program, thus allowing participants to accurately assess whether their specific development needs will be met. 

Contact Us 

If you have any questions about this Training Policies, please contact us at JMclaughlin@chazinandcompany.com.